The Shape of Work

#60: Srishti Jain Kawatra of Feeding India on the steps to an effective global Human Resources strategy

August 09, 2021 Springworks Season 1 Episode 60
The Shape of Work
#60: Srishti Jain Kawatra of Feeding India on the steps to an effective global Human Resources strategy
Show Notes

On this episode of The Shape of Work podcast, we interacted with Srishti Jain Kawatra, Co-founder and Director of Feeding India (Zomato) - the largest non-profit working on a mission to ensure zero hunger. They have served over 126 million meals across 188 cities to date.

This organization is a direct result of Srishti’s desire to do something that touches people’s lives.

In the episode, she talks about her journey as a hunger hero as well as other aspects that helped her choose this path.

She also covers:

  • The important steps to a successful global Human resources strategy
  • Challenges and opportunities for startups in 2021
  • The need to shift from 'human capital' to 'social capital'
  • Covid-19 workforce challenges and tips

The biggest challenge companies are facing in the new normal:

There is no handbook to figure out how organizations can face the challenges that the pandemic has brought along. The biggest challenge that the people in an organization are facing is to balance their mental health and discontinue learning. The news around covid destroyed work-life balance to a certain extent. Moreover, a lack of social connection has the possibility of reducing productivity in work. Srishti feels that working online, taking care of employee well-being, and ensuring that employees are learning are still some challenges prevailing in the organizations.

At an organizational level, hobby groups should be created. Learning sessions, mental health sessions, yoga sessions, and other such ideas can be conducted for ensuring productivity and wellness. These steps can support the organizations as well as the employees.

Communication is the key to it. Organizations should try to virtually recreate the otherwise casual interactions.

How does it feel to be an achiever?

Srishti humbly responds by saying that she still wants to create more impact than she already has. She adds that the recognition she has received motivates her to work harder. It gives her the courage to tackle all the difficulties coming in her mission’s way.

The biggest challenge for the startups to sustain during the pandemic:

Plenty of organizations have seen drastic changes due to the pandemic. But organizations that can make it through and have a strong system design can grow in the long run. She talks about the importance of a self-driven system design. According to Srishti, adding too many complexities within an organization in very little time is not always beneficial. After the onset of the pandemic, her organization could not conduct any on-ground activities and had little control over the food supply. Srishti feels the organizations need to use their strengths to pivot at times of challenges and uncertainty. It is only possible when the overall system design is very agile and flexible.

Aiming towards more social initiatives:

Srishti says that the pandemic has changed the perspective of a lot of people. They have become more empathetic. The hunger prevailing in the country was always talked about but never experienced before. It has awakened people and made them more kind and helpful. An organization’s main aim should not only be profit but also contribute to the social good. If all organizations start viewing it from this perspective, they would inherently have an angle to make a social impact. Issues of income disparity, gender inequality, illiteracy, etc., will automatically be less severe.

Follow Srishti on LinkedIn

Produced by: Priya Bhatt
Podcast host: Yashwanth Jembige