The Shape of Work

#172: Dave West on the role of CEOs in envisioning and implementing employee well-being initiatives, and how leaders can inculcate empathy, handle criticism

January 06, 2022 Springworks Season 1 Episode 172
The Shape of Work
#172: Dave West on the role of CEOs in envisioning and implementing employee well-being initiatives, and how leaders can inculcate empathy, handle criticism
Show Notes Chapter Markers

Dave West, CEO and Product Owner at, is on a mission to enable professionals to apply scrum through training courses, certifications, and ongoing learning all based on a common competency model. 

Prior to joining the team at, Dave was Chief Product Officer at Tasktop where he was responsible for product management, engineering, and architecture. As a member of the company’s executive management team, he was also instrumental in growing Tasktop from a services business into a VC-backed product business. 

Dave is one of the foremost industry experts on software development and deployment.

On this episode of The Shape of Work podcast, Dave defines a growth mindset as the ability to look at things and problems differently. He also shares his inspirational journey of how being dyslexic didn’t stop him from achieving his goals.

Episode Highlights:

Constructive ways in which leaders can handle criticism

The key tenet at Scrum is transparency. With a transparent culture, you have to be open with your team and stakeholders. Not only that, but you have to sit and listen to what they have to say. When you explain your reasoning behind things and what your mission is, people will understand your decisions.

Role of CEOs in envisioning and implementing well-being initiatives

One of the problems Dave has seen with these initiatives is that organizations think everyone is the same. The truth is that people benefit from different things. focuses on trying to empower people to make their own choices regarding their well-being. They encourage people to seek their answers and provide the funding and support to do that. 

How to deal with failed well-being initiatives?

Eventually, it’s the relationship between employees and their bosses. If the team members know that their boss cares about them, the initiatives will be successful. It’s the responsibility of line managers and bosses to ensure that their team members feel that they care. 

Follow Dave on LinkedIn

Produced by: Priya Bhatt
Podcast host: Abijith Kanthadai

Springworks is a fully-distributed HR technology organization that is building tools and products to simplify recruitment, on-boarding, employee engagement, and retention. The product stack from Springworks includes:
SpringVerify — B2B verification platform
EngageWith — employee recognition and rewards platform that enriches company culture
Trivia — a suite of real-time, fun, and interactive games platforms for remote/hybrid team-building
SpringRole — verified professional-profile platform backed by blockchain, and
SpringRecruit — a forever-free applicant tracking systemSpringworks prides itself on being an organization focused on employee well-being and workplace culture leading to a 4.8 rating on Glassdoor for the 200+ employee strength company.

Dave’s advice to organizations joining the upskilling revolution.
His take on investment in employee development.
Constructive ways leaders can handle criticism
How can leaders plan for employee well-being & empathetic leadership?
How to revert failed well-being initiatives?